First of all, our customers very often confuse autopay with a debit card.

This is understandable because when they use a debit card the funds are automatically deducted from a bank account, unlike a credit card, which is charged to a revolving account.

However, with the autopay, the customer doesn't have a debit card so accounting will need to get a few things from the customer:

• The routing number
• The account number
• The bank name
• The type of account
• A signature of the customer

For a new account set them up as usual, accounting will send the paperwork to the customer.

If the customer has questions, direct them to the accounting office.

However, I know that some of the customer's that have been locked for non payment wish to go to autopay. What they need to do is SEND US A CHECK, WITH A NOTE ATTACHED asking us to take it out of that account on a permanent basis, THE NOTE MUST BE SIGNED BY THE SAME PERSON THAT SIGNS THE CHECK. When we receive the payment we'll unlock the account.